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Return Policy
What's your return policy
Most of our products are backed by our “Hassle Free Returns” guarantee and fall under our 14 Day Return Policy. Please note that refunds are for the cost of the merchandise only; shipping and return shipping charges are not refundable.
BLACKOUT DATES:
Orders placed between October 1st and November 1st are not eligible for a refund unless the wrong item is shipped.

If you return something that has been used, worn, altered, is missing items, or is without the original packaging or garment tag you can’t receive a refund for that item. So please double-check to make sure you've included all of the pieces and packaging before returning anything. The following items are NEVER returnable:
• Special Order Items - including all Mascots
• Props that require special delivery
• Partial Party Kits
• Disposable Helium Tanks
• Any item that has been worn, used or altered
Keep in mind that there may be a minimum 15% restocking fee for returned items that fall outside our normal return guidelines, including unauthorized refusal of packages. There is also a minimum 15% restocking fee if more than five of one item is ordered and returned.

There are certain items we can only take back if they’re returned in the original, unopened factory-sealed packaging. These include:
• Undergarments, socks and stockings
• Shoes & Boots (Does not apply to shoe covers, boot tops, or costume shoes designed for indoor use only or one time wear)
• CD's and DVD's
• Wigs, beards, facial hair or any other artificial hair including hair pieces, hair clips/extensions, headbands, barrettes, hair accessories, eye lashes and hats with attached hair
• Prosthetics, fangs or any other fake teeth
• Cosmetics
• Party Supplies
• Latex Masks
• Dress patterns
If you purchase any of the above listed items it is important you look at the item carefully to make sure it is what you ordered before opening the factory packaging. Once the packaging is opened, we cannot accept a return for the item. SORRY, NO EXCEPTIONS. All other items not specifically listed above are eligible for our "Hassle Free Returns" guarantee provided they are in new condition, are not missing any items/pieces, are returned with the original manufacturer's packaging intact (in new condition) and have not been worn, used, altered or show signs of any wear. In all cases we reserve the right to assess a 15% restocking fee or reject the return completely. Orders that are refused for delivery will be subject to a 15% handling and restocking charge. Note too that refunds are issued for the price of the merchandise ONLY and only on the credit card account number used to make the original purchase. We will not refund shipping or handling charges either direction. The only exception is in a situation where we made an error in fulfillment by shipping the wrong item. Holiday Costume shall make the sole determination as to whether or not an item qualifies under the terms of this guarantee (including whether or not we will assess a 15% restocking fee).
If a refund is denied based on the above criteria, we will not automatically return the item to you. Items that are denied a refund are only returned to the customer if the customer authorizes us to charge their credit card for applicable UPS return shipping fees. Otherwise, items that are not claimed within sixty (60) days will be discarded or donated depending upon the condition.
Please note that costume styles can change without notice due to a change in the manufacturer's production. These changes, no matter how slight, are beyond our control. We apologize for any inconvenience. As part of our hassle free return policy you can return any item that doesn’t meet your full satisfaction.

How do I send back the item(s) I want to return?
Please read through our return policy to make sure your item is eligible for a refund. All returned items require a RAN (Return Authorization Number). To receive your RAN and initiate a return, please send your order number with the issue to support@holidaycostume.com. All returns must be received at our Panorama City location with the RAN number within 14 days. NO Exceptions.
You then need to send your return through a traceable shipping method (UPS, FedEX,…)to the correct address. If you return the item without the ability to track the delivery and we don't receive the item, we will not be responsible for refunding the order.

Please return all products to:
• Holiday Costume
• Attn: Returns Department
• 13532 Lull St
• Panorama City, Ca 91402

How long will it take to receive my refund?
We generally process returns within a week of receiving the product back. During the Halloween season this process may take up to 4-6 weeks.

Can I exchange what I ordered?
No. We don't offer exchanges due to quick stock turn over so if you need a different size or costume, you must place a new order for the needed replacement item(s) and return the item(s) you have already received. We ask that you do this because the item you want might be out of stock by the time we receive your return. All appropriate policies apply to all returned items.

If you have any questions as to what our refund and return policy means and how it applies to your purchase, we urge you to contact our Customer Service department before making your purchase.