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• How do find out the status of my order?

You may check the status of your order by logging in to your account or by contacting customer support at support@holidaycostume.com


• How do I determine the correct size for me?

A size chart is available on most items. When in doubt it is always best to purchase a larger size.


• How do I know if an item is in stock?

If an item is out of stock it will be indicated on the product page. If you are able to select an item and enter a quantity including “1” then the item is in stock. We do our best to make sure our site is current with inventory stock, however at times our site may state an item is in stock when it is not. In those instances your order will be canceled and your credit card will not be charged. An email notification will be sent. Due to spam filters you may or may not receive the cancellation notice, when in doubt regarding your order please contact support@holidaycostume.com.


• Can I purchase an item that is out of stock?

No, if an item is out of stock you may not purchase it. You may contact sales@holidaycostume.com to get a status update as to when an item will be in and ask to be contacted once the item is in.


• Can I Pre-Order an Item?

Yes, you may pre-order an item by contacting sales@holidaycostume.com


• What forms of payment may I use?

You may pay using all major credit cards.


• Is there a sales tax?

There is no sales tax if you live outside of California and the item is shipped outside of California. Residents of California will have to pay the sales tax of 9.75%.


• How can I check the status of my order?

You may check the status of your order by visiting http://www.holidaycostume.com/customer/account/login/


• How do I know if my purchase has been confirmed?

Once your order is finalized you will receive an email confirming your purchase. You may also receive an email stating that your order is in progress.


• I'm not comfortable buying online, are there any alternative methods?

You may email sales@holidaycostume.com and one of our representatives will contact you to assist you with our purchase.


• Is same day shipping available?

Yes, same day shipping is available for orders submitted before 12PM pacific time.


• How long does it take to receive my order?

During the checkout process a shipping time period option is provided. You may select the one that fits your needs best. You may also visit the following link to get additional information http://www.holidaycostume.com/shipping/


• Does HolidayCostume.com ship internationally?

No, at this time HolidayCostume.com only ships in the United States.


• What's your return policy?

http://www.holidaycostume.com/return-policy/


• Do you have a security guarantee?

Absolutely. Our customers security and privacy is our top priority. We use the best technology available, Secure Socket Layer encrypting, to keep your private information and credit card information as secure as possible.